Economic

VGI is committed to operating our businesses with integrity and transparency. We strongly believe that good corporate governance will not only enable us to achieve stable and sustainable growth, but also build investor and stakeholder confidence. Thus, we strictly adhere to the corporate governance principles and have established a code of conduct in line with applicable laws and regulations. We have also put in place a system that clearly separates the roles and responsibilities within our management structure as a check and balance mechanism to ensure transparency and accountability in all our business decisions.

Recognizing the importance of risk management as a key mechanism for success and the achievement of our business plans, strategies and visions, VGI has set up a framework and procedures for managing risk and control in line with the guidance of the Committee of Sponsoring Organizations (COSO) to reduce the probability of incident that may have negative impact on the organization. Currently, VGI has a risk management structure as follows:

The Risk Management Committee is responsible for reporting the results of key enterprise risk assessment and management to the Board of Directors on a regular basis, at least once a year. In addition, VGI stipulates that all executives and employees shall bear the responsibility for implementing risk management. This is one of the key principles pursuant to VGI’s risk management policy, which seeks to embed risk management as a part of our corporate culture.

As part of an effective risk culture, VGI conducted training regarding risk management to deepen acknowledgement and knowledge of risk management for related employees and executives of 24 persons. Moreover, the Company arranged a risk management training for the Board of Directors to understand the importance of corporate risk management and to updated with the latest trends, emerging risks and how the company can address these risks. 

Senior executives have financial incentives that has risk management metrics and criteria incorporated into their scorecard or performance appraisal/performance evaluation to ensure an effective risk culture and that all risks have been responded to. Managers have risk management metrics that are incorporated into their roles and responsibilities (Key Performance Indicators- KPIs).

All employees and contractors who will be working on BTS sky train station and conduct billboards installation projects require to pass the safety training provided and approved by the company before going on site as safety risk is one of many criteria in the approval process. Other safety related training agenda are also provided to other employees who are exposed to other specific  risks. Furthermore, VGI specifies the safety training score and participants as the KPI for our employee providing the training. 

Customer relationship is at the heart of our business and is key to our long-term sustainability. Therefore, VGI has a policy to organize various activities as a means to strengthen customer relationships. This also allows us to understand the diverse needs of our customers and to deliver high quality products and services to meet their needs.

CUSTOMER SATISFACTION SCORES

With VGI’s determination to constantly improve customer relations and build customer confidence, we have always taken customer feedback seriously and taken on board all suggestions to improve our products and services. Accordingly, we have received a 91.3 percent customer satisfaction score in the past year. 

QUALITY OF VGI MEDIA

To boost customer confidence in our products and services, VGI has developed a quality assurance system by establishing a dedicated team to monitor, inspect and perform quality control on all our products and services and to resolve incident reports. Therefore, our customers can rest assured that their advertising media is of the highest quality and shall deliver the best performance and results.